Showing posts with label frustration. Show all posts
Showing posts with label frustration. Show all posts

Tuesday, November 13, 2007

Office Politics

One winter, I was hired to work as an office assistant in lift operations. Stephanie, the department manager, hired a woman named Anne to be the office manager. Anne's qualifications, as far as I could see, were being old and knowing how to type. Old might not be the right word. She could have been anywhere between 45 and 65, it was hard to tell. She had a dowdy vibe about her- her hair was set, her lipstick was a bit too pink for her face, she wore slacks with nude nylons and what have traditionally been called sensible shoes. Sensible didn't necessarily equate to practical, as we worked at a ski resort. Inside, I'll grant you. But still.

It quickly became clear that Anne was kind of a dummy. She had no knowledge of or interest in any aspect of the resort that she didn't encounter between her car and her desk. Blue Chair, Yellow Chair, these were just words on the schedule sheet to her. One day she looked out the window and and asked me to point out the Blue Chair. I explained to her that it was the one directly in front of her. The one that was painted blue. I don't think I ever succeeded in getting her to understand that the Triple Chair was called that because it seated three people.

Worse was the fact that she couldn't handle the chaotic nature of the job. It takes a certain type of person to juggle the phone, two-way radio and shift change while simultaneously working on the next week's schedule or previous week's payroll recap. Anne just wanted to do her clerical duties in peace, which was never going to happen in that place. I needed to usurp her. Which... was actually a lot easier than I thought it would be, since the assistant manager and most of the owners (supervisors) were on my side. She didn't take kindly to being ousted in favor of a 23-year old, but she probably went right out and got a real job, as opposed to the $8.50/hour the office manager gig paid. So, in retrospect, I'd say she was the winner in that coup.

Friday, July 27, 2007

I Dream of Mickey

I hope we're not giving the impression that it was all fun and wacky hijinks in polyester over there. We spent a lot of time being flat out miserable. It was usually brutally hot, everywhere you wanted to go was uphill both ways, and there wasn't even a comfortable staff lounge to eat in. You either had to eat in the cafeteria with guests who ignored that fact that you were on your lunch break and asked you a million questions, or you ate in the dank, dark "Pizza Cellar" that had all the charm of a dungeon. The only air-conditioned place was the office, and you only got to eat in there if you were on good terms with the O.B. (Office Bitch) and nobody else was around. (Note: Most of the O.B.s were lovely people who got their titles based on the fact that they worked in the only place that wasn't stifling.)

Sometimes, whilst in the depths of despair, we'd compare our lot to that of our bretheren in better theme parks.
"I heard at Disney they actually wash your uniforms for you."
"Yeah, and they make more than minimum wage."
"You know what I heard? I heard at Disney, they have this underground tunnel system so you can walk through the park to your position without being stopped by customers and then yelled at for being late."

It was pathetic, like something out of Orwell. We were like these overworked farm animals and Disneyworld was freakin' Sugar Candy Mountain. I mean, how depressed do you have to be to speak longingly of working for the Mouse?

Sunday, April 22, 2007

Orange Soda

Double shifts and 60-hour work weeks were common at the Park. It was the only way to rack up enough hours to qualify for an unlimited ski season pass and besides, all your friends were at the Park, so what else were you going to do? Might as well come to work.

One day, my friend Mark* and I were pulling doubles at the top of the Bungee Tower. It was well into the afternoon and neither of us had had a break. Mark got on the radio and tried to get someone to relieve us, but we were short on jump masters that day and it was going to be awhile before anybody would be able to come up. A few minutes later my sister Anne Marie came back from her break. Mark called down for her to come up because he needed an orange soda. Anne Marie put on a harness and made her way up the tower. Mark jumped down and took off towards the Lodge. A few minutes later, we saw him out in the parking lot, walking toward his car. Confused, I yelled out to ask him where he was going. Mark made a vague gesture, got into his VW and drove away. All the way to his mom's house in Florida. For the rest of the season, the orange soda was our rallying cry anytime we felt exploited or unappreciated.

Fast forward 10-plus years. Mark and Jen, his girlfriend, showed up at my last birthday party, said hello and promptly disappeared. I later found out that they left after waiting at the bar for 20 minutes without so much as a nod from the bartender. Jen's all, "We can't leave! We just got here! It's Therese's birthday!" Mark's response, "She knows about the orange soda. She'll understand."

*Mark T, not to be confused with Opposite Song-singing Mark B.